Search
Close this search box.

Faqs

Frequently Asked Questions

Got a question? We’re here to help! Below you’ll find the questions we get asked most about our sustainable flooring options.

General

We are particularly proud to support the British wool industry and as such many of our carpets are made from 100% British wool which is globally renowned for producing excellent quality carpets. As a local product it has the added benefit of low manufacturing miles which is another great reason to support British Wool. 

Several of our carpets will also include a mix of New Zealand wool. Whilst this resource may have more manufacturing miles, New Zealand wool is known for its bright, clean colour which enables the production of brighter, and lighter carpets without the use of harsh chemical bleaching agents.  

Unfortunately, we are unable to carry out site visits to measure your floor, however, we’re happy to advise if you send us your room plans and dimensions. 

These estimates are intended to help you gauge the quantities and cost of the flooring you will need, but we always recommend your qualified installer reviews your quantities before ordering.  

Flooring By Nature will not be held responsible if you order insufficient or surplus flooring, so to ensure your installation goes to plan, please ensure your floor fitter carries out a thorough inspection and measure of the room prior to ordering. 

Yes! We recommend you request a free sample of your flooring before placing your order. This is to ensure that you’re happy with the colour and texture. 

Please note that all natural textiles and materials have colour and blend variances between batches so an exact match to sampling is not guaranteed and sampling should only be used as a guide to colour. 

Equally, our hard flooring ranges will often have a large degree of variability between planks. This is normal in quality natural flooring and should not be considered a manufacturing fault. 

Unfortunately, we are unable to offer a fitting service for your flooring. We recommend sourcing a qualified floorlayer from the National Institute of Carpet and Floorlayers:  https://nicfltd.org.uk/

Whatever floor covering you choose, we recommend you check that your floorlayer is experienced in fitting that type of flooring.

We would strongly recommend 3rd party contractors (such as fitters) are not booked to complete your installation until you have received your order in full and taken an acclimatisation period into account.  We also recommend that all goods are inspected by the customer prior to installation, to ensure the customer is satisfied with the quality of the product.  This also helps the customer with any 3rd party contractor disputes that may arise due to incorrect or improper installation or damage of the product when being fitted. 

Flooring by Nature does not currently provide a showroom as we operate on an online only basis.  However, we are able to send you free samples of all of our flooring before you decide to buy from us. Get in touch to order yours.   

 

Many of our wool and sisal carpets will suit being made into bespoke rugs or runners. Whilst we don’t currently offer this as a standard option on our website, it’s certainly something we can have made for you on a bespoke basis. Please contact us with your requirements. 

 

In most cases yes but you should check if your UFH system has any specific requirements.

With carpets, it is important to check the combined tog rating for your carpet and underlay is not too high for your system.

For hard flooring options, most of our ranges are suitable for use with underfloor heating but care must be taken. Most hard flooring will require an expansion gap around the full perimeter to allow for contraction/expansion of the the flooring. Most floors will also have a tolerance of no more than 27 degrees celsius so measures should be taken to ensure the temperature does not go beyond this point. If your area is sufficiently large, it may be necessary to fully bond the flooring to prevent excessive movement.

Underfloor heating must be completely turned off at least 2 days prior to installation and then not turned back on until any adhesives have had time to fully cure. Heat should be reintroduced slowly over a number of days after fitting to allow for the floor to acclimatise.

Eco cork flooring is a good choice as it is highly durable, and its non-slip nature will make it easier for your pets to walk around on. Bamboo is also a robust option as it is highly resilient to stains, provided spills etc are cleared up quickly. Laminate is also a practical option as it is resistant to scratching. 

 

Cork is an all-natural, inexpensive soundproofing option that is often used in studios and cinemas. Cork flooring works by breaking down the sound waves and dispersing them, making it ideal for rooms that produce the most noise in your home. Cork flooring is also durable and recyclable if you do decide to switch things up later down the line. Wool carpets combined with a good underlay can also effectively absorb sound waves to reduce noise and in particular will help to reduce any echoes in larger areas.  

 

Wool carpets are known to be hypoallergenic, however if you have a known allergy to wool, it might be best to consider our other eco flooring options such as sisal. Depending on the type of pet you have, hard flooring may be more resistant to scratching/clawing. 

 

Sustainability

We specialise in flooring constructed using naturally occurring materials that can be easily and responsibly sourced and produced, such as 100% wool carpets. Materials that are grown rather than manufactured dramatically reduce the environmental impact of making the flooring.  

A sheep will grow their wool fleece back within a year and the harvesting of sisal, cork trees and bamboo plants will regenerate over time allowing further harvests. This means these products are truly sustainable and renewable. 

In addition, the process of growing fibres or materials for flooring (i.e. wool, sisal, cork, bamboo) actually removes carbon from the atmosphere. At the end of their life these natural materials can either be recycled into new products or biodegrade.  

We specifically avoid flooring products that are made from high plastic contents such as man-made fibre carpets (polypropylene, polyester or nylon). These are oil based materials which are not renewable or sustainable. At the end of their useful lives these products cannot biodegrade and will either remain in landfill or be incinerated, releasing oil derived carbon and other gases into the atmosphere. 

We’re all used to reducing our plastic consumption when we visit the supermarket by using our bags for life and avoiding products wrapped in excessive plastic packaging. We believe the same principles apply when we’re decorating our homes. 

 

For most of our flooring options we show a tog rating, which is a measure of thermal insulation, just like on your duvet. 

Flooring with the highest tog ratings will insulate your floors the most. Generally, the most insulating flooring will be a thick wool carpet paired with a thick underlay. This will help prevent heat loss in your room and over time reduce your energy bills and carbon footprint. 

Consider that if you’re increasing the thickness of your floor coverings you may need to shorten doors that open onto the flooring. 

Bear in mind that if you have underfloor heating (UFH) you must keep the tog rating of your floor covering as low as possible in order to keep the UFH system operating effectively. General industry guidance is not to exceed a combined 2.5 tog of flooring and underlay.  

Laminate flooring is made from reconstituted wood without the need for oils and harmful chemicals in the manufacturing process, so the sustainability credentials are good. To further emphasise this, often laminates use recovered wood, i.e. waste from saw mills or forest management programs that would otherwise have been discarded or destroyed. 

Oak flooring is sustainable provided the wood is responsibly sourced from well managed forests, however, because oak takes a long time to grow, we believe other options can be said to have better sustainability qualifications. 

 

Bamboo flooring is sustainable due to it being the world’s fastest-growing grass – by choosing bamboo flooring, our customers know that what we have sourced can be quickly replenished naturally without a long-term negative impact on our environment.  

Similarly, cork is harvested from the bark of the cork tree, meaning the trees do not need to be felled at all, and as a bonus, while the tree is re-growing a new bark layer, it absorbs 3-5 times more CO2.  

 

Cork flooring is made from the bark of the cork oak tree which grows mainly in the Mediterranean region. The cork oak is the only tree whose bark will regenerate itself after harvest, leaving the tree unharmed, making it a truly renewable and environmentally friendly resource. The bark only takes a short time to regenerate, and the regeneration process actually makes the tree absorb 3-5 times more CO2 making cork one of the best flooring options for the environment all round. 

Yes, wool is a sustainable resource, once the fleece has been sheared from the sheep it regrows within a year. As a natural material wool can naturally decompose at the end of its life. 

Many carpets use 100% plastic backings to give strength and stability to the wool pile. We have sourced carpets that use eco-backings that use significantly less plastic than traditional carpet backings, or woven hessian backings that are plastic free.    

The wool used in our carpets is sourced from reputable farmers predominantly in the UK.  

Yes, as a plant fibre sisal is considered sustainable and renewable. As sisal grows it takes carbon out of the atmosphere. When harvested the sisal can re-grow.  

Many sisal carpets will have a natural latex backing which is plastic free. 

As a plant material the sisal can naturally decompose at the end of its life and does not contain plastics that will remain in the environment.  

Flooring by Nature uses sustainable packaging where practical, however many of our products will be transported while wrapped in recyclable sheet plastic. This is sometimes essential to protect the product from staining or moisture damage while moving through our transport network.  

While we appreciate that this is not ideal, we feel the environmental impact of using this material is less than the impact of having to dispose of and replace damaged goods. These processes are constantly under review, and we are always looking for ways to improve this in the future. 

We are proud to be part of a carbon offsetting scheme and we also commit to planting a tree for every customer order.  

Ordering, Delivery & Returns

Our dispatch times vary depending on which of our products you choose. Most deliveries are completed 3 to 12 working days after order.

Most of our flooring products are made in smaller batches and we source directly from the manufacturers. We aim to minimise the environmental impact of our delivery by using specialist couriers that pool deliveries geographically.

For specific dispatch and delivery times, please view the our delivery & returns page or contact Flooring by Nature via our online contact form and will be happy to check current stock levels for you.

While we strive to meet all delivery timelines, unforeseen circumstances such as inclement weather, traffic conditions, or technical issues may lead to delivery delays. For these reasons we strongly advise against booking third-party contractors, such as fitters, for immediate installation upon delivery.

Additionally, while we take pride in delivering high-quality flooring products to our customers, in rare instances, there may be manufacturing defects or damage that is not apparent until the flooring is unpacked. Allowing some time between delivery and installation enables our customers to inspect the flooring thoroughly for any issues. This also helps the customer with any 3rd party contractor disputes that may arise due to incorrect or improper installation or damage of the product when being fitted. Flooring by Nature will not be responsible for any costs incurred due to the immediate booking of third-party contractors for installation, including any delays or issues arising from such bookings.

Orders to mainland UK addresses will be charged at £49.99. Surcharges may apply to Highlands & Islands addresses please contact us and we would be happy to provide confirmation.

To continue to reduce our environmental impact many of the products we sell are manufactured in small batches and shipped direct from the manufacturer, therefore delivery timescales may vary but generally orders will be delivered within 4 weeks.  

We use specialist flooring couriers that pool deliveries by geographical areas to ensure the most efficient delivery run. If you need your flooring in a hurry, please contact us and we will do our best to help. 

Standard delivery is offered Monday – Friday and will be to the kerbside only. Drivers will need assistance to offload larger items such as carpet rolls. If this is not suitable we can arrange enhanced delivery options but these will usually incur extra costs and may delay your delivery. Please contact us if you need a custom delivery estimate.

If you would like to check the stock and timescales of a specific product, please use the contact us form. We recommend you wait until we have confirmed your flooring is on its way to you prior to booking floorlayers. We cannot be held responsible for costs incurred resulting from delayed deliveries.  

Deliveries are limited to mainland UK only. For outside mainland UK, please contact us for a bespoke quote. 

As standard, all our deliveries are one man delivery to kerbside only. 

This means you will need to ensure suitable help is available at the delivery address to ensure the materials can be unloaded from the delivery van and carried into your property.

Remember that flooring products can often be big, bulky and heavy so please plan ahead to avoid any difficulties.

If you have any special requests please contact us in advance and we will do our best to meet these.

To ensure the highest level of customer satisfaction, we ask that you carefully inspect your flooring upon receipt. Any visual defects, irregularities, or concerns regarding the product’s condition should be reported to us promptly. We recommend checking the flooring before the installation process begins to identify and address any issues at the earliest opportunity.

Visual defects reported after the fitting process will not be considered for returns or refunds. We emphasize the importance of inspecting the flooring at the earliest opportunity to address any concerns promptly.

We offer a market leading 60 day returns policy. As we understand choosing flooring can often be a difficult decision you’re able to return your full order to us within 60 days of receipt of goods.

Please note:

  • This policy relates to full orders only, we’re unable to accept small amounts of leftover material due to over estimating of quantities
  • All items must be unopened, undamaged and in a resalable condition
  • You are responsible for the initial delivery cost and return delivery
  • Once your flooring has been professionally fitted, it is considered a final acceptance of the product. As such, we regret to inform you that we are unable to accept returns on flooring that has been fitted.
  • Excludes bespoke cut orders.
  • Our flooring returns policy is designed for residential orders. Unfortunately, it does not apply to commercial orders.

For more information on our returns policy please contact us and we will be happy to help.

Cleaning & Maintenance

Wool carpets require regular vacuuming to keep them looking their best. As a general rule it is advised to use a suction-only vacuum (i.e. switch off the rotating beater bar) for loop pile carpets and for twist pile carpets use a beater bar assisted vacuum. It’s important to vacuum slowly and thoroughly.  

 

Wool contains natural oils that help repel dirt and stains, but it is important to act quickly as the removal of fresh spots is always more successful than that of old stains.  

For further advice on how to deal with specific stains, help finding accredited cleaners and a list of approved cleaning products, visit The WoolSafe Organisation or download the Woolsafe App. 

Sisal carpets require regular vacuuming to prevent dust and dirt becoming trapped within the weave. Make sure to only use a suction-only vacuum i.e. switch off the rotating beater bar. Using a beater bar can damage the carpet by pulling at the weft. It’s important to vacuum slowly and thoroughly.  

As Sisal is a highly absorbent fibre, it is important to avoid getting your sisal carpet wet as it will be very difficult to remove stains from spilt liquids.  

We strongly advise against the use of traditional carpet cleaning products as these can permanently damage your carpet.  

Sweep or vacuum your laminate flooring regularly, if vacuuming use a hard floor attachment (not a beater bar) to avoid scratching. This will help collect loose dirt and dust. 

For a thorough clean use a gentle, ph neutral cleaner and a damp microfibre mop. Do not over wet the floor as standing water may permanently damage your flooring. 

It is important to sweep your floor regularly – once a day if possible – to remove any dust, hair, skin etc that might have started to build up throughout the day. If you decide to vacuum your flooring, remember to use a felt head attachment/hard floor attachment to your vacuum to prevent any bristles scratching your floor. Mopping the floor once a week with a wood soap or hardwood-rated cleaner will help keep your flooring looking its best. When mopping the floor, gently mop in circular motions with a wringed out mop and remember to avoid ammonia and acid-based cleaners as these can cause discolouration to your bamboo flooring.   

Sweep or vacuum your cork flooring regularly, if vacuuming use a hard floor attachment (not a beater bar) to avoid scratching. This will help collect loose dirt and dust. 

For a thorough clean use a gentle, ph neutral cleaner and a damp microfibre mop. Do not over wet the floor as standing water may permanently damage your flooring. 

Got a question not listed above?

Get In Touch

Looking for sustainable flooring? You’ve come to the right place! 
Get in touch with our team of flooring experts below: 

Commercial Enquiries

Get in touch to find out how Flooring By Nature can help you with your project.